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FAQs and troubleshooting

Quick Solutions for Common Lookfy Questions

Will using Lookfy slow down your store?

Why am I getting the error message “The shop can’t accept the provided charge”?

Pricing plans

Why is my product not showing in the cart?

What should I do if my gallery is not displaying correctly on my store?

How to disable the selected skin effect for a gallery?

Why autoplaying videos are muted?

Popular custom CSS snippets

Refund Policy

What should I do if I can’t upload my file in Lookfy?

How many hotspots can be added into each main image?

How to display only the photos?

How to add a link to an image in Lookfy gallery?

What should I do if I am unable to add Lookfy section in the live theme?

Why is my gallery so narrow? How can I make it wider?

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